Privacy Policy

SECTION 1

In addition to the information listed above, we may also collect:

Payment information: credit card numbers, debit card information, and billing address (processed securely through Shopify's PCI-DSS-compliant payment gateway)
Account details: username, password, account preferences, saved payment methods, and communication preferences
Product and transaction history: items you view, add to your cart, purchase, return, or exchange, as well as the date, time, and amount of each transaction
Device and usage information: device type, operating system, browser type, pages visited, time spent on each page, links clicked, referring website, and cookie identifiers
Location information: country, state, and city based on your IP address
Communications: any messages, feedback, reviews, or inquiries you send us via email, chat, or contact form
Marketing information: your email address, phone number (if provided), purchase history, and browsing behavior used to send you targeted advertisements and promotional content

How We Use This Information:

We use the information we collect for the following purposes:

Processing and fulfilling your orders, including payment processing, shipping, and returns
Creating and managing your account
Sending you order confirmations, shipping updates, and customer support responses
Providing personalized product recommendations based on your browsing and purchase history
Sending marketing emails, promotional offers, and product updates (only with your permission)
Displaying targeted advertisements on our site and third-party websites based on your browsing behavior
Analyzing website traffic, user behavior, and engagement to improve our site and services
Detecting and preventing fraud, security threats, and unauthorized access
Complying with legal obligations and responding to lawful requests from government agencies

SECTION 2

Detailed Consent Methods:

Transactional Consent: By submitting an order through our checkout process, you explicitly consent to Relatable collecting and using your name, billing address, shipping address, email address, and phone number to process your order, charge your payment method, arrange shipping, and provide customer support.

Marketing Consent: We will only send you marketing emails (promotional offers, new product announcements, seasonal sales) if you have explicitly opted in by checking a checkbox at checkout, signing up on our website, or confirming your email address. Marketing emails will include an 'unsubscribe' link that allows you to opt out at any time.

Cookie Consent: By continuing to use our Site, you consent to our use of cookies and similar tracking technologies as described in our Cookies section. You can disable cookies through your browser settings at any time.

How to Withdraw Your Consent:

You can withdraw your consent to receive marketing communications or to have your information used for targeted advertising at any time by:

Clicking the 'unsubscribe' link in any marketing email we send you
Logging into your account and updating your communication preferences
Emailing us at customerservice@relatable.com with the subject line 'Unsubscribe'
Mailing us at 625 Broadway, 8th Floor New York, NY 10012, US

Please note: Withdrawing consent to receive marketing emails will not prevent us from sending you transactional emails related to your account or orders (such as order confirmations, shipping updates, or password reset instructions).

SECTION 3

We may also disclose your personal information in the following circumstances:

To our service providers and vendors who assist us in operating our website, processing payments, fulfilling orders, shipping products, conducting analytics, and providing customer support. These service providers are contractually obligated to use your information only as necessary to provide services to us and must maintain the confidentiality of your information.
To payment processors and financial institutions to verify your credit card, process transactions, and prevent fraud.
To marketing and advertising partners (such as Facebook, TikTok, Google, and other social media platforms) to display targeted advertisements based on your browsing and purchase history. You can opt out of this sharing at https://relatable.com/pages/data-sharing-opt-out
To analytics providers to help us understand how users interact with our Site and improve our services.
To comply with applicable laws, regulations, court orders, or government requests, including requests from law enforcement agencies, tax authorities, and government bodies.
To enforce our Terms of Service and other agreements, protect our legal rights, and protect against fraud or security threats.
To a buyer or successor in the event of a merger, acquisition, bankruptcy, or sale of our company or assets. In such cases, we will provide notice and your information will be subject to the privacy policy of the acquiring company.
To protect the safety and rights of our customers, employees, and the general public if we believe in good faith that disclosure is necessary to prevent harm, fraud, or illegal activity.

SECTION 4

Shopify acts as a data processor on our behalf and has access to the following information: your name, email address, billing and shipping addresses, phone number, purchase history, browsing behavior on our store, and device information. Shopify uses this data to provide hosting services, manage our store, process payments, and optimize our Site performance.

Shopify has implemented appropriate technical and organizational measures to protect your data, including SSL/TLS encryption, firewalls, and regular security audits. However, Shopify is also a data controller for certain purposes (such as analytics and marketing), and you should review Shopify's privacy policy at https://www.shopify.com/legal/privacy/app-users to understand how Shopify uses your information independently.

If you wish to exercise your rights (such as access, deletion, or correction of your information) with respect to data processed by Shopify, you can contact Shopify directly via their privacy portal at https://privacy.shopify.com/en or contact us at customerservice@relatable.com and we will forward your request to Shopify.

SECTION 5

We use the following third-party service providers to operate our Site and process your information:

Google Analytics: Tracks user behavior and website traffic to help us understand how our Site is used. See Google's privacy policy at https://policies.google.com/privacy
Facebook/Meta Pixel: Tracks conversions and user behavior to help us measure the effectiveness of our Facebook advertising campaigns. See Meta's privacy policy at https://www.facebook.com/privacy/explanation
TikTok Pixel: Tracks conversions on our Site to optimize TikTok advertising campaigns. See TikTok's privacy policy at https://www.tiktok.com/legal/page/us/privacy-policy
Google Ads: Allows us to display targeted advertisements to you on Google Search and partner websites. See Google's privacy policy at https://policies.google.com/privacy
Stripe (payment processor): Processes your credit card payments securely. See Stripe's privacy policy at https://stripe.com/privacy
Email service providers: Send transactional and marketing emails on our behalf. Your email address may be stored with these providers.
Shipping and fulfillment providers: Process and track your orders, including access to your name, address, email, and phone number.

International Data Transfers:

Some of our third-party service providers (including Shopify, analytics platforms, and advertising networks) may store your information on servers located outside the United States. By using our Site, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. If you reside in the European Union, United Kingdom, or other regions with data protection laws, we ensure that international transfers are made under appropriate safeguards, such as Standard Contractual Clauses, Binding Corporate Rules, or adequacy decisions by your local data protection authority.

SECTION 6

Additional Security Measures:

Firewalls: Our server is protected by firewalls to prevent unauthorized access.
Access Controls: We restrict access to your personal information to employees and contractors who need access to provide services to you. All staff members with access to personal information are required to maintain its confidentiality.
Security Training: Our employees receive regular training on data protection and privacy practices.
Account Security: If you create an account on our Site, you are responsible for maintaining the confidentiality of your username and password. You agree not to share your login credentials with anyone. If you believe your account has been compromised, please contact us immediately at customerservice@relatable.com.
Breach Notification: In the unlikely event of a security breach, we will notify affected customers without unreasonable delay and in compliance with applicable law. We will provide information about the nature of the breach, the types of information affected, and steps you can take to protect yourself.

Important Reminder: No method of transmission over the Internet is 100% secure. While we implement comprehensive security measures, we cannot guarantee that information will never be intercepted or accessed by unauthorized persons. You use our Site and provide your information at your own risk.

SECTION 7

Types of Cookies We Use:

Essential Cookies: These cookies are necessary for our Site to function properly. They enable you to log into your account, maintain your shopping cart, process payments, and access secure areas of the Site. Without these cookies, you cannot complete purchases.
Analytics Cookies: We use Google Analytics to track how users interact with our Site, including pages visited, time spent on each page, links clicked, and products viewed. This helps us understand user behavior and improve our Site's functionality and content. Google may also use this data for its own purposes, including creating anonymized reports.
Preference Cookies: These cookies remember your choices and preferences, such as language selection, currency, whether you've visited before, and your browsing history, to personalize your experience on future visits.
Marketing Cookies: We use conversion tracking pixels from Facebook, TikTok, and Google to track when you make a purchase or complete other actions on our Site. This data is used to measure the effectiveness of our advertising campaigns and to show you targeted ads on these platforms based on your activity.
Third-Party Cookies: Third-party advertising networks, analytics providers, and marketing partners may place cookies on your device when you visit our Site to track your activity across multiple websites for advertising purposes. You can opt out of targeted advertising at https://relatable.com/pages/data-sharing-opt-out

How to Manage Cookies:

You can control cookies through your browser settings. Here are instructions for the most common browsers:

Chrome: https://support.google.com/chrome/answer/95647
Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471
Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Edge: https://support.microsoft.com/en-us/microsoft-edge/manage-cookies-in-microsoft-edge

Note: Disabling essential cookies will prevent you from using our Site. Disabling analytics and preference cookies will not affect Site functionality but may degrade your user experience. Disabling marketing cookies will not prevent you from seeing ads, but those ads may be less relevant to your interests.

SECTION 8

Our Site is intended for users age 18 and older (or the age of majority in your jurisdiction). We do not knowingly collect or solicit personal information from children under 16. If we become aware that a user is a minor, we will take steps to remove their information from our systems and will not contact them with marketing or promotional materials.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at customerservice@relatable.com. We will take steps to investigate and remove the minor's information as quickly as possible.

Note: Some of our products (particularly those marked as suitable for all ages family-friendly games, or children's plush) may be purchased by parents or guardians for their children. In these cases, the purchaser (the adult) is responsible for providing their personal information and consenting to this Privacy Policy. We will only use the information of the adult purchaser and will not collect additional information about the minor using the product unless required by law.

SECTION 9

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

If we make material changes to this Privacy Policy—such as changes to how we collect, use, or disclose your information; changes to your rights; or changes to our security practices—we will post the updated Privacy Policy on this page with the new 'Last Updated' date and, where required by law, send an email notification to users in jurisdictions that require notice of privacy policy changes (such as California and the European Union).

Minor changes (such as fixing typos or clarifying language) may be made without notice. Your continued use of our Site after such changes become effective constitutes your acceptance of the updated Privacy Policy. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.

Business Transactions:

If Relatable is acquired by another company, merges with another company, goes through bankruptcy, or sells substantially all of its assets, your personal information may be transferred as part of that transaction. We will provide notice of any such event and any changes to this Privacy Policy resulting from the transaction. The acquiring company will be required to maintain this Privacy Policy or provide you with a notice of changes to privacy practices.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Email: relatableonABC@relatable.com

Mail: Relatable, 625 Broadway, 8th Floor. New York, NY 10012, USA

For the purpose of applicable data protection laws, we are the data controller of your personal information.